Challenge: A small office was faced with widely varying IT costs each month. Some months there were few charges, which pleased management. Other months, costs would shoot up due to some problem that had arisen. Management would pull back and ask people to stop submitting requests – and costs dropped. Problems and questions still came up but were just pushed to the next month – when costs would rise again. Problems were often a surprise since no one was monitoring the system.
Solution: EIS worked with the business to implement a flat-fee, unlimited support structure and monitoring system. Users call or email when they have a problem without concern for how much time is spent on it. Advanced monitoring and maintenance heads off many issues before they become problems. Costs are consistent and predictable.