If your IT support company is ALWAYS fixing your technology

“As an organization, our mission is around conservation and natural sciences. It has become a data-intensive science with lots of analysis to find trends. The needs of our organization compared with other non-profits can be considered much more sophisticated and EIS has really helped with that transition and implementation over the years. Noah and the team at EIS are confident IT professionals. I know that if I call them and say “hey, I’ve got an issue and I need some help” they always step up to the plate and are there. EIS brings the IT knowledge and common sense that you don’t get with a lot of IT professionals. Their ability to see the forest and not just the trees were really paramount to our working relationship.”

“It’s been a great experience to work with the folks at EIS. When you have a request, it’s looked after quickly and efficiently. They’ve completed a couple of big projects for us, and the communication has really stood out above all. They can handle the challenge of communicating things in a way a toddler could understand when it comes to complex technical discussions.”

“Everyone at EIS has been super professional, very responsive, incredibly competent, and the people are kind, nice, generous, easy to work with, and all-around fun people.

The thing that puts EIS above the rest is that when we must mobilize because something has happened, Noah and the team are there for us. We had a cybersecurity incident in October and not only was EIS ready to support us immediately, but then they worked on a whole plan to prevent it from happening in the future. So, there’s the regular helpdesk support but then there’s the consulting piece of the puzzle and there’s this relationship and continuous improvement piece that is hard to come by from other companies.”